Refund policy
We offer a 30-day return period, which means you have 30 days after receiving your product to request a return.
To be eligible for a return, an item must be in the same condition you received it, unused or unworn, with the original tags/labels, and in its original packaging. An invoice or proof of purchase will also be required.
To initiate the return process, please contact us via email: info@piltron.de.
Return shipping costs
- For customers within the European Union: Return shipping is completely free. We will provide you with a prepaid return label.
- For international customers (outside the EU): Please note that all return shipping costs are the responsibility of the customer. We recommend using a shipping service with a tracking number to ensure your shipment arrives.
Once we accept your return request, we will provide you with instructions and a specific address to send the shipment. Note that any product returned to us without a prior return request will not be accepted.
For all international orders, please carefully inspect the outer packaging of the shipment upon receipt. If there are any visible signs of damage on the outer packaging, You must take clear photos of the set before opening it. These photos are required to evaluate any claims regarding internal product damage. Failure to provide photographic evidence of damaged packaging prior to opening may affect whether a return request will be accepted.
Replacement
The quickest way to ensure you get what you want is to return your existing product, and once your return request is accepted, you can make a separate purchase of the new product.
14-day deadline to cancel an order in the European Union
Notwithstanding the above, if goods are being shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without the need to provide justification. As stated above, the item must be in original condition, unused, with original labels and packaging, and proof of purchase.
refund(Refunds)
We will notify you once the return shipment has been received and inspected, and let you know whether or not your refund has been approved. If approved, the amount will be automatically refunded to your original payment method 10 business days.
Please remember that it may take some time for your bank or credit card company to process the amount and deposit it into your account. If more than 15 working day Since the date the refund was approved and you have not yet received it, please contact us via: info@piltron.de.