Shipping policy
Shipping Policy
Free international shipping
We are proud to offer free, insured shipping on all orders worldwide. We carefully prepare your order to ensure that it arrives safely at your doorstep.
Order processing time
Orders are generally processed within 1–3 business days. Please note that orders are not shipped or delivered on weekends or holidays.
Shipping costs and delivery estimates
We offer free shipping on all orders, and estimated delivery times are as follows:
- Germany: 5 to 7 business days.
- Europe: 5 to 10 business days.
- Rest of the world: 10 to 20 business days.
Customs, duties and taxes
Prices shown on our website do not include customs duties or import taxes in your country. The buyer is responsible for any local duties, taxes or customs fees that may be charged by local authorities upon the shipment’s arrival.
For selected countries, we may offer prepaid duties and taxes (DDP) as an optional service at checkout.
Shipping confirmation and order tracking
You will receive a shipping confirmation email once your order has been dispatched, including your tracking number(s). The tracking number will become active within 24 hours.
Contact us
If you have any questions about your order or our shipping policy, please contact us by email: info@piltron.de.